Evaluation of User-Satisfaction in Online Shopping Web Services with TCP Variables.
Yoshihiro ItoToru TaharaPublished in: SAINT (2011)
Keyphrases
- user satisfaction
- online shopping
- customer satisfaction
- service quality
- web services
- information systems
- service providers
- quality of service
- information quality
- structural equation modeling
- business processes
- competitive advantage
- continuance intention
- perceived usefulness
- kolmogorov smirnov
- user perceptions
- database
- causal relationships
- learning process
- social networks
- databases