Service Level Management for Service Value Networks.
Frank SchulzWibke MichalkMarkus HedwigMarcus McCallisterChristof MommSimon CatonChristian HaasDaniel RolliMonika TavasPublished in: COMPSAC Workshops (2012)
Keyphrases
- service level
- service requirements
- service systems
- call center
- service level agreements
- management system
- lead time
- supply chain
- public transportation
- service platform
- social networks
- service delivery
- total cost
- future internet
- inventory models
- web services
- network resources
- service management
- decision making
- service quality
- service providers
- service discovery
- enterprise systems
- planning horizon
- web service composition
- inventory policy
- service oriented
- data management