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Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model: an electronic retailing case study.

Zahra TabaeiMohammad Fathian
Published in: Int. J. Bus. Inf. Syst. (2014)
Keyphrases
  • customer satisfaction
  • multi criteria
  • case study
  • service quality
  • artificial intelligence
  • decision making
  • objective function
  • artificial neural networks
  • electronic commerce
  • similarity search
  • online auctions