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The Impact of Communication Style Similarity on Customer's Perception of Virtual Advisory Services: A Similarity Theory Perspective.
Manning Li
Jie Hou
Benliang Jiang
Published in:
WHICEB (2013)
Keyphrases
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similarity measure
similarity function
distance measure
euclidean distance
semantic similarity
context aware
virtual environment
electronic commerce
distance function
computing environments
similarity metric
structural similarity
customer service