Achieving business agility with SOA: Governance and SLA management of shared service ecosystems.
Jeffrey P. BuzenAnnie W. ShumPublished in: Int. CMG Conference (2006)
Keyphrases
- service oriented architecture
- service delivery
- business process
- service provision
- business processes
- digital campus
- inter organizational
- service level agreements
- web services
- service oriented
- information systems
- e government
- service providers
- business process management
- service management
- service discovery
- enterprise systems
- loose coupling
- loosely coupled
- business logic
- public services
- public administration
- senior management
- virtual organization
- management system
- business environment
- decision making
- life cycle
- composite services
- information technology
- virtual enterprise
- systems development
- mission critical
- workflow management systems
- supply chain
- telecommunications industry
- knowledge management
- cloud computing
- service composition
- business applications
- service level
- competitive advantage
- quality of service
- public sector
- business management
- information management
- customer relationship management
- seamless integration
- network management
- web service composition
- mobile services
- service integration
- software as a service
- data management
- customer support
- customer service
- business models
- resource management