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CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization.
Haitao Lin
Liqun Ma
Junnan Zhu
Lu Xiang
Yu Zhou
Jiajun Zhang
Chengqing Zong
Published in:
EMNLP (1) (2021)
Keyphrases
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fine grained
customer service
coarse grained
text summarization
access control
customer satisfaction
customer behavior
tightly coupled
database
data lineage
natural language
natural language processing
call center
customer support