An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers.
Andrea BrunelloPaolo GalloEnrico MarzanoAngelo MontanariNicola VitacolonnaPublished in: J. Cases Inf. Technol. (2019)
Keyphrases
- data warehouse
- multi channel
- decision support
- data warehousing
- business intelligence
- data sources
- data marts
- decision support system
- data integration
- data mining
- data warehouse design
- requirement analysis
- databases
- data management
- end users
- data analysis
- decision making
- single channel
- materialized views
- data cube
- data warehouse environments
- metadata
- web services
- external data sources
- database
- distributed databases
- decision makers
- real world
- enterprise wide
- multidimensional data
- computing environments
- star schema
- knowledge management
- query language
- fact table
- bitmap indices
- multidimensional analysis
- multidimensional data model
- query execution