Anticipating User Intentions in Customer Care Dialogue Systems.
Alessandro MazzeiLuca AnselmaManuela SanguinettiAmon RappDario ManaMd. Murad HossainViviana PattiRossana SimeoniLucia LongoPublished in: IEEE Trans. Hum. Mach. Syst. (2022)
Keyphrases
- dialogue system
- mixed initiative
- spoken dialogue systems
- human users
- human computer
- dialogue management
- user interaction
- natural language
- user interface
- recommender systems
- user experience
- artificial intelligence
- natural language generation
- current situation
- user model
- user preferences
- human computer interaction
- end users
- data mining
- user profiles
- computational intelligence
- expert systems
- tutorial dialogue