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A Survey of Customer Review Helpfulness Prediction Techniques.
Madeha Arif
Usman Qamar
Farhan Hassan Khan
Saba Bashir
Published in:
IntelliSys (1) (2018)
Keyphrases
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online reviews
prediction accuracy
churn prediction
prediction algorithm
electronic commerce
prediction model
call center
customer knowledge
database
data sets
machine learning
video sequences
customer satisfaction
customer behavior