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Customer satisfaction with Internet banking web sites : an empirical test and validation of a measuring instrument.
Irwin Brown
Michael Buys
Published in:
South Afr. Comput. J. (2005)
Keyphrases
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customer satisfaction
internet banking
website
hong kong
service quality
user satisfaction
security analysis
security threats
marketing strategies
fraud detection
data envelopment analysis
electronic commerce
structural equation modeling
perceived risk
real time
end users