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Solving strategy for unintended criticism in online space: Consumer response to firm crisis in online discussion forum.

Sunghun Chung
Published in: Internet Res. (2015)
Keyphrases
  • online discussion forums
  • pricing strategies
  • internet enabled
  • content analysis
  • online discussion
  • discussion forums
  • online learning
  • collaborative knowledge building
  • information technology
  • learning algorithm