Effect of the quality of user documentation on user satisfaction with information systems.

Leopoldo A. Gemoets Mo Adam Mahmood

Published in: Inf. Manag. (1990)

Keyphrases

user satisfaction
information systems
information quality
service quality
perceived quality
quality attributes
perceived usefulness
structural equation modeling
search experience
customer satisfaction
user interaction
user preferences
legacy systems
kolmogorov smirnov