Sustaining Competitive Advantage through a Value Net: The Case of Enterprise Rent-A-Car.
G. PremkumarVernon J. RichardsonRobert W. ZmudPublished in: MIS Q. Executive (2004)
Keyphrases
- competitive advantage
- knowledge management
- business information
- business processes
- service quality
- strategic alignment
- competitive environment
- customer relationship management
- human capital
- real time
- response time
- query language
- database systems
- quality of service
- decision making
- business applications
- artificial intelligence
- machine learning
- data sets