Emotion Recognition In Emergency Call Centers: The challenge of real-life emotions.
Théo Deschamps-BergerPublished in: ACII (Workshops and Demos) (2021)
Keyphrases
- emotion recognition
- call center
- emotional speech
- emotion classification
- service level
- arrival rate
- audio visual
- facial expressions
- sentiment analysis
- human computer interaction
- emotional state
- service quality
- affective computing
- physiological signals
- information retrieval
- information fusion
- facial images
- affective states
- queue length
- multi modal
- fuzzy logic
- image retrieval
- expert systems
- multi agent systems
- decision making