Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction.
Ing-Long WuChi-Ying HuangPublished in: Behav. Inf. Technol. (2015)
Keyphrases
- customer satisfaction
- online shopping
- service quality
- user satisfaction
- technology acceptance
- electronic commerce
- customer retention
- consumer behavior
- shopping behavior
- product design
- competitive advantage
- marketing strategies
- quality of service
- service providers
- information systems
- real time
- data collection
- internet banking
- end users