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Using self-organizing maps to model turnover of sales agents in a call center.

Mauricio A. ValleGonzalo A. RuzVictor Hugo Masias
Published in: Appl. Soft Comput. (2017)
Keyphrases
  • probabilistic model
  • decision making
  • objective function
  • multi agent systems
  • artificial intelligence
  • intelligent agents
  • multi agent
  • cooperative
  • user interface
  • software agents
  • agent model
  • long run
  • stochastic model