Automated Support Request Categorization using Machine Learning.
Justin PetucciQiyuan LiPublished in: PEARC (2022)
Keyphrases
- machine learning
- pattern recognition
- information extraction
- semi automated
- computer vision
- feature selection
- decision trees
- decision support
- knowledge acquisition
- end users
- machine learning approaches
- machine learning methods
- expert systems
- data mining
- real world
- data model
- supervised learning
- text mining
- learning process
- learning environment
- learning tasks
- inductive learning
- fully automated
- training data