Classifying Incoming Customer Messages for an e-Commerce Site Using Supervised Learning.
Misael Andrey Albañil SánchezIxent GalpinPublished in: ICAI (2022)
Keyphrases
- supervised learning
- unsupervised learning
- learning algorithm
- electronic commerce
- learning problems
- active learning
- learning tasks
- semi supervised learning
- customer satisfaction
- customer service
- customer knowledge
- training set
- reinforcement learning
- automatic classification
- statistical learning
- online discussion
- supervised classification
- multiple instance learning
- training samples
- supervised machine learning
- training data
- machine learning
- electronic mail
- customer behavior
- training examples
- semi supervised
- data mining
- neural network
- content analysis
- data sets
- labeled data