Applying Kanban to Manage Outsourced Maintenance Services: An Action Research in a Brazilian Government Agency.
Ana Paula Vargas de NoronhaElaine VensonRejane FigueiredoAugusto S. C. ModestoPublished in: CIbSE (2017)
Keyphrases
- service providers
- federal agencies
- government agencies
- service delivery
- government services
- e government
- online services
- case study
- web services
- information technology
- service oriented
- public services
- service quality
- united states
- state government
- success factors
- relationship management
- service composition
- information services
- third party
- lessons learned
- mission critical
- environmental protection
- theoretical framework
- metadata
- service oriented architecture
- web technologies
- digital government
- mobile applications
- electronic government
- information sharing
- context aware
- cloud computing
- increasing number of users