Trust and distrust on the web: User experiences and website characteristics.
Mirjam SecklerSilvia HeinzSeamus F. FordeAlexandre N. TuchKlaus OpwisPublished in: Comput. Hum. Behav. (2015)
Keyphrases
- user experience
- website
- website design
- web content
- web pages
- web users
- internet users
- user behavior
- user interface
- end users
- emerging technologies
- web information
- user interaction
- user engagement
- trust model
- information retrieval
- semantic web
- internet commerce
- business owners
- web design
- web navigation
- web usage mining
- web mining
- web search
- artificial intelligence