Understanding how the expression of online citizen petitions influences the government responses in China: An empirical study with automatic text analytics.
Xiaodong FengChaorui WangJuan WangPublished in: Inf. Process. Manag. (2023)
Keyphrases
- e government
- text analytics
- government agencies
- government services
- digital government
- economic development
- relationship management
- public sector
- social media
- public administration
- machine learning
- text data
- public services
- ultimate goal
- free text
- information sharing
- text mining
- case study
- feature selection
- search engine