A Decision-Support System to Analyse Customer Satisfaction Applied to a Tourism Transport Service.
Célia Maria Quitério RamosPedro J. S. CardosoHortênsio C. L. FernandesJoão M. F. RodriguesPublished in: Multimodal Technol. Interact. (2023)
Keyphrases
- decision support system
- customer satisfaction
- service quality
- decision support
- management system
- decision making
- risk management
- customer service
- expert systems
- user satisfaction
- multicriteria decision making
- data warehouse
- decision makers
- electronic commerce
- customer reviews
- online shopping
- service providers
- case based reasoning
- agent based architecture
- database
- customer retention
- internet banking
- knowledge elicitation
- damage assessment
- clinical decision support systems
- intensive care
- disaster management
- emergency management
- artificial intelligence
- databases