Measuring end user satisfaction in enterprise resource planning in India.

Alagirisamy Kamatchi Subbiah Sukumaran

Published in: Int. J. Bus. Inf. Syst. (2016)

Keyphrases

user satisfaction
enterprise resource planning
information systems
erp systems
business processes
service quality
maturity model
structural equation modeling
developing countries
information technology
database
business process
objective measures
knowledge management
open source
end users
artificial intelligence