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Customer relations management: service operations: human fatigue risk simulations in 24/7 operations.
Rainer Guttkuhn
Udo Trutschel
Anneke Heitmann
Acacia Aguirre
Martin Moore-Ede
Published in:
WSC (2003)
Keyphrases
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management system
risk assessment
risk analysis
electronic commerce
human subjects
risk factors
decision support
information management
risk management
service quality
high risk
customer support