Research and Education in Service Science Management and Engineering: The Case of the Italian Service Management Forum.
Sergio CavalieriMario RapacciniGiuditta PezzottaNicola SaccaniPublished in: IESS (2016)
Keyphrases
- service management
- communication services
- engineering education
- service delivery
- industrial engineering
- network management
- e learning
- business management
- context awareness
- computer science
- artificial intelligence
- information and communication technologies
- end to end
- mobile technologies
- science education
- life cycle
- distance learning
- e government
- software engineering
- internet services
- management system
- information technology