Physicians' Sales of Expert Service Online: The Role of Physician Trust and Price.
Ming YangYunfei DiaoMelody Y. KiangPublished in: PACIS (2018)
Keyphrases
- decision support system
- online services
- customer service
- human experts
- security services
- service providers
- online consumer
- customer loyalty
- end users
- reputation mechanisms
- web services
- service quality
- medical diagnosis
- real time
- consumer trust
- service oriented
- reputation management
- decision support
- online learning
- management system
- virtual communities
- medical staff
- website design
- customer support
- online stores
- customer satisfaction
- service discovery
- trust model
- expert systems
- information systems
- social networks