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Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment.
Lingli Wang
Nina Huang
Yili Hong
Luning Liu
Xunhua Guo
Guoqing Chen
Published in:
ICIS (2020)
Keyphrases
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customer service
artificial intelligence
customer satisfaction
inventory control
customer behavior
case based reasoning
expert systems
knowledge representation
ai systems
machine learning
customer support
decision making
intelligent systems
call center
business strategy
governmental organizations