Make Space for the Customer: The Shift towards Customer Centricity.

Kostanija Petrovic Melanie Siegmann

Published in: HCI (9) (2011)

Keyphrases

electronic commerce
customer service
customer satisfaction
search space
data sets
customer relationship management
steady state
purchase behavior
consumer behavior
customer behavior
marketing strategies
call center
space time
low dimensional
data analysis
decision making
machine learning