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Managing Service Quality at the Platform and Application Levels with rSLa.

Samir TataMohamed MohamedObinna AnyaTakashi SakairiNagaPramod MandagereHeiko LudwigNathalie Baracaldo
Published in: WETICE (2016)
Keyphrases
  • service quality
  • service providers
  • customer satisfaction
  • information systems
  • response time
  • business intelligence
  • quality of service
  • network structure
  • user satisfaction