An Approach for Enhancing Aviation Service Satisfaction based on Collaborative Filtering.
Mi-Yeon KimPublished in: J. Multim. Inf. Syst. (2018)
Keyphrases
- collaborative filtering
- service quality
- customer satisfaction
- recommender systems
- service providers
- matrix factorization
- web services
- data sparsity
- service discovery
- providing high quality
- personalized recommendation
- management system
- information systems
- user satisfaction
- service composition
- user preferences
- end users
- information services
- service oriented
- semantic web services
- mobile services
- loosely coupled
- information technology
- latent factor models
- recommendation quality
- processor sharing