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The role of expectations in service evaluation: A longitudinal study of a proximity mobile payment service.

Sari KujalaRuth MuggeTalya Miron-Shatz
Published in: Int. J. Hum. Comput. Stud. (2017)
Keyphrases
  • longitudinal study
  • mobile services
  • web services
  • service providers
  • service quality
  • mobile payment
  • real world
  • data streams