Analyse und Optimierung von Lehrdienstleistungen mittels Service Blueprinting.
René WegenerPhilipp MenschnerJan Marco LeimeisterPublished in: MKWI (2010)
Keyphrases
- service providers
- artificial intelligence
- web services
- service oriented
- customer service
- single server
- service composition
- processor sharing
- neural network
- network resources
- customer satisfaction
- semantic web services
- steady state
- management system
- evolutionary algorithm
- social networks
- search engine
- genetic algorithm
- real world