A machine learning based help desk system for IT service management.
Feras Al-HawariHala BarhamPublished in: J. King Saud Univ. Comput. Inf. Sci. (2021)
Keyphrases
- machine learning
- learning algorithm
- knowledge acquisition
- text classification
- information extraction
- learning tasks
- machine learning algorithms
- learning problems
- service management
- machine learning and data mining
- machine learning methods
- knowledge representation
- active learning
- pattern recognition
- genetic algorithm
- computer science
- artificial intelligence
- inductive learning
- feature selection
- online learning
- supervised learning
- training data
- support vector machine
- decision trees
- natural language processing
- computer vision
- data mining
- computational biology
- explanation based learning
- real world
- service delivery
- customer service
- supervised machine learning
- neural network