A queueing model with two classes of retrial customers and paired services.
Ioannis DimitriouPublished in: Ann. Oper. Res. (2016)
Keyphrases
- queueing model
- service systems
- steady state
- arrival rate
- call center
- service times
- stationary distribution
- finite capacity
- single server
- service quality
- arrival process
- queueing systems
- service providers
- finite buffer
- web services
- waiting times
- markov chain
- state dependent
- end users
- service oriented
- queue length
- heavy traffic
- queueing networks
- hidden markov models
- special case
- single server queue
- web technologies
- scheduling problem
- poisson process
- markov model