When Do Customers Perceive Artificial Intelligence as Fair? An Assessment of AI-based B2C E-Commerce.
Helena WeithChristian MattPublished in: HICSS (2022)
Keyphrases
- artificial intelligence
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- expert systems
- knowledge representation and reasoning
- artificially intelligent
- computational intelligence
- natural language processing
- cognitive science
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- computer science
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- customer satisfaction
- machine intelligence
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- ambient intelligence
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- fuzzy logic
- intelligent machines
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- cognitive psychology
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- information processing
- engineering design
- theoretical computer science
- case based reasoning
- areas of computer science
- multi agent systems