Critical success factors in gaining user customer satisfaction in outsourced IT services.
Jayachandra BairiB. Murali ManoharPublished in: J. Enterp. Inf. Manag. (2011)
Keyphrases
- customer satisfaction
- service quality
- critical success factors
- user satisfaction
- service providers
- success factors
- customer service
- information quality
- end users
- customer data
- information systems development
- user interaction
- user interface
- web services
- case study
- marketing strategies
- cloud computing
- collaborative learning
- database