Digital Reference Service in the New Millennium: Planning, Management, and Evaluation.
Hermina G. B. AnghelescuPublished in: J. Documentation (2004)
Keyphrases
- management system
- service platform
- decision support
- information systems
- service provisioning
- strategic planning
- service management
- enterprise systems
- evaluation model
- distributed computing systems
- web services
- information management
- knowledge management
- data management
- decision making
- composition of web services
- management policies
- configuration management
- service provision
- seamless integration
- evaluation method
- quality of service
- customer service
- ai planning
- information services
- service quality
- service composition