Understanding the formation of software-as-a-service (SaaS) satisfaction from the perspective of service quality.
Shih-Wei ChouChun-Hsiung ChiangPublished in: Decis. Support Syst. (2013)
Keyphrases
- service quality
- software as a service
- service providers
- incident management
- cloud computing
- customer satisfaction
- web services
- online shopping
- multi tenant
- user satisfaction
- electronic commerce
- quality of service
- competitive environment
- end users
- integrity verification
- competitive advantage
- information quality
- information systems
- data center
- service oriented
- data management
- customer loyalty
- expert systems
- decision making
- real time