A Web-based Customer Relationship Management System Designed for Event Services: B2C E-Commerce Platform.
Eric BlancaflorAaron NoraJim Carlo ZacariasPublished in: ICCCM (2022)
Keyphrases
- management system
- web based systems
- web environment
- customer service
- core components
- web services
- electronic commerce
- sharing platform
- service platform
- european project
- event driven
- learning platform
- service management
- service providers
- service oriented
- content management system
- web service technology
- customer data
- web portals
- value added services
- ubiquitous computing
- multimedia
- service composition
- mobile applications
- decision support system
- service discovery
- life long
- mobile services
- virtual laboratory
- platform independent
- web enabled
- customer satisfaction
- potential customers
- relationship management
- end users