Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry.
Malu MafraKennedy NunesAdailton CastroAdriana LopesAna Carolina OranGeraldo Braz JuniorJoão AlmeidaAnselmo Cardoso de PaivaAristófanes C. SilvaSimara RochaDavi VianaAurea MeloRaimundo S. BarretoLuis RiveroPublished in: HCI (3) (2022)