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Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry.

Malu MafraKennedy NunesAdailton CastroAdriana LopesAna Carolina OranGeraldo Braz JuniorJoão AlmeidaAnselmo Cardoso de PaivaAristófanes C. SilvaSimara RochaDavi VianaAurea MeloRaimundo S. BarretoLuis Rivero
Published in: HCI (3) (2022)
Keyphrases
  • case study
  • data analysis
  • development process
  • real world
  • software engineering
  • open source
  • quality attributes
  • information systems
  • knowledge management