Customer Involvement in Requirements Management: Lessons from Mass Market Software Development.
Jaap KabbedijkSjaak BrinkkemperSlinger JansenBas van der VeldtPublished in: RE (2009)
Keyphrases
- software development
- requirements engineering
- software development process
- tool support
- development projects
- software engineering
- requirements analysis
- customer retention
- project managers
- software development projects
- customer requirements
- decision making
- systems development
- process management
- customer relationship management
- lessons learned
- knowledge management
- software projects
- software developers
- information systems
- software industry
- development lifecycle
- electronic commerce
- software systems
- software architecture
- management system
- case study
- software design
- requirements engineering process
- market segments
- development effort
- development process
- customer service
- software artifacts
- reference architecture
- product development
- development methodologies
- management policies
- business transactions
- software development teams
- market competition
- customer demand
- human resources
- software testing
- customer satisfaction
- stock market
- life cycle
- object oriented
- market share