Exploring the Impacts of Knowledge Infrastructure, Dynamic Capability, and Customer Relationship Management Ability on Business Value of a Firm.
Sheshadri ChatterjeeRanjan ChaudhuriDemetris VrontisAlberto Dello StrologoPublished in: IEEE Trans. Engineering Management (2024)
Keyphrases
- customer relationship management
- competitive advantage
- knowledge management
- relationship management
- information technology
- knowledge representation
- data mining applications
- data mining systems
- databases
- information retrieval
- database systems
- preprocessing
- data sources
- data mining techniques
- knowledge sharing
- business activities