Bringing the Mobile Workforce to Business: A Case Study in a Field Service Organization.
Dennis ViehlandChongyun YangPublished in: ICMB (2007)
Keyphrases
- telecommunications industry
- information systems
- service management
- mobile services
- knowledge management
- business environment
- mobile environments
- virtual organization
- executive information systems
- online services
- web services
- information technology
- service delivery
- mobile devices
- business processes
- human resources
- systems development
- human resource management
- case study
- value added services
- enterprise systems
- mission critical
- service oriented
- business process
- electronic commerce
- decision making
- information technology infrastructure
- business models
- service quality
- service providers
- customer service
- business applications
- computing environments
- business world
- mobile technologies
- electronic business
- enterprise wide
- competitive environment
- service oriented architecture
- customer support
- change management
- mobile computing
- context aware
- internet services
- public services
- mobile phone
- management information systems