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Customer Satisfaction Estimation in Contact Center Calls Based on a Hierarchical Multi-Task Model.

Atsushi AndoRyo MasumuraHosana KamiyamaSatoshi KobashikawaYushi AonoTomoki Toda
Published in: IEEE ACM Trans. Audio Speech Lang. Process. (2020)
Keyphrases
  • customer satisfaction
  • multi task
  • theoretical analysis
  • gaussian processes
  • probabilistic model
  • data sets
  • data mining
  • machine learning
  • similarity measure
  • reinforcement learning
  • high dimensional
  • knowledge discovery