Service-based processes: design for business and technology.
Martin HenkelJelena ZdravkovicPaul JohannessonPublished in: ICSOC (2004)
Keyphrases
- case study
- business environment
- support systems
- user interface
- electronic commerce
- decision making
- information technology
- information systems
- design process
- cost effective
- service management
- business process management
- software development processes
- development processes
- enterprise systems
- process management
- enterprise architecture
- management information systems
- business rules
- business process
- service providers