Aesop: A semantic system for autonomic management of end-user service quality.
Liam FallonDeclan O'SullivanPublished in: IM (2013)
Keyphrases
- end users
- service quality
- service providers
- quality management
- customer satisfaction
- information systems
- autonomic systems
- application development
- business users
- user interface
- electronic commerce
- competitive advantage
- autonomic computing
- web applications
- user satisfaction
- user requirements
- online shopping
- competitive environment
- quality of service
- user driven
- business intelligence
- decision support
- data mining
- user experience
- job satisfaction
- technology acceptance
- data management
- user friendliness
- service oriented
- call center
- ubiquitous computing environments
- cloud computing
- user acceptance
- data processing
- knowledge management
- artificial intelligence
- database
- incident management