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Paving the way for CRM success: The mediating role of knowledge management and organizational commitment.
Aurora Garrido-Moreno
Nigel Lockett
Víctor García-Morales
Published in:
Inf. Manag. (2014)
Keyphrases
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knowledge management
organizational commitment
organizational learning
knowledge sharing
job satisfaction
information systems
information technology
user satisfaction
real time
data mining
decision making
knowledge engineering
customer relationship management