Robust heavy-traffic approximations for service systems facing overdispersed demand.
Britt W. J. MathijsenA. J. E. M. JanssenJohan S. H. van LeeuwaardenBert ZwartPublished in: Queueing Syst. Theory Appl. (2018)
Keyphrases
- service systems
- heavy traffic
- limit theorems
- arrival rate
- steady state
- heavy traffic limit
- asymptotically optimal
- queueing networks
- queueing model
- long run
- holding cost
- call center
- queue length
- customer classes
- service level
- web technologies
- single server
- service rates
- service oriented
- information systems
- multiclass queueing networks
- enterprise systems
- state dependent
- total cost
- lead time
- markov chain