Under-Representation in SLAs for Global IT-Centric Services.
Andrea SternJoseph G. DavisPublished in: HICSS (2010)
Keyphrases
- service level agreements
- service oriented
- service providers
- resource allocation
- service provision
- grid services
- user centric
- service level
- web services
- business process
- quality of service
- response time
- service discovery
- information services
- mobile applications
- service oriented architecture
- real time
- wireless sensor networks
- cloud computing
- service delivery
- end users
- decision making
- databases