Improving Conversational User Interfaces for Citizen Complaint Management through enhanced Contextual Feedback.
Kai KarrenMichael SchmitzStefan SchafferPublished in: CUI (2024)
Keyphrases
- user interface
- contextual knowledge
- management system
- information systems
- relationship management
- public services
- digital government
- information management
- multi modal
- government agencies
- context sensitive
- contextual information
- data processing
- data management
- social media
- decision making
- e government
- relevance feedback
- multi party
- natural language
- decision support
- user friendly
- end users
- recommender systems
- network management
- service delivery
- e learning
- feedback mechanisms